Patients’ Rights & Responsibilities

As a patient at Healthway Health Screening Centre, you have rights when you choose us to be your healthcare provider. It is important for you to understand what your rights are so that we can provide you with an optimal care. Your rights include ready access to health information, appropriate medical treatment, and freedom of choice with regards to investigations and management plans and fair treatment and freedom of choice concerning your medical decisions.

  • The right to have access to your investigation results.
  • The right to receive appropriate and professional healthcare regardless of your age, gender, race, religion, nationality, social status and physical or mental disabilities.
  • The right to know medical charges or fees in advance.
  • The right to know the purpose of various investigations.
  • The right to have a medical consult with the physical for any abnormal results or findings.
  • The right to seek a second medical opinion.
  • The right to be involved in drafting the management plans.
  • The right to accept or refuse certain investigations or treatment proposed by doctor.
  • The right to privacy and confidentiality.
  • The right to preserve your privacy and confidentiality regarding medical.
  • The right to have your medical records safe kept and protected environment.
  • The right to have your medical information accessed only by those involved in your care and those monitoring the quality of services. All information regarding your care will be kept confidential.
  • The right to learn more about The Personal Data Protection Act (PDPA) protecting your personal data while enabling organisations to use your data reasonably to service and care for you.
  • The right to provide feedback related to your care or treatment.
  • The right to provide feedback related to clinic environment or medical/non- medical staff involve in the case.
  • Feel free to voice your concern with our management or centre staff by calling us at 68118686 or emailing us at hsdtenquiry@healthwaymedical.com

Mutual Responsibilities of Patient and Doctor

Successful medical care requires ongoing collaboration between patients and doctors. This partnership requires both individuals to take an active role in the process.

Autonomous, competent patients control the decisions that direct their healthcare. With that exercise of self-governance and choice comes responsibilities. Patients contribute to the collaborative effort when they:

  • Are truthful and forthcoming with their physicians and strive to express their concerns clearly. Doctors likewise should encourage patients to raise questions or concerns.
  • Provide as complete a medical history as they can, including providing information about past illnesses, medications, hospitalisations, family history of illness, and other matters relating to present health.
  • Cooperate with agreed-on recommendations as it is essential to individual safety. Patients should disclose whether they will or will not follow the agreed-on recommendations and indicate when or if they would like to reconsider the plan.
  • Recognise that a healthy lifestyle can often prevent or mitigate illness and take responsibility to follow preventive measures and adopt health-enhancing behaviours.
  • Be aware of and refrain from behaviour that unreasonably places the health of others at risk. They should ask about what they can do to prevent transmission of infectious disease.
  • Refrain from being disruptive in the clinical setting and be considerate to and respect the rights of other patients and staff.
  • Not knowingly initiate or participate in medical fraud.
  • Report and provide feedback of any inappropriate behaviour by doctors or other healthcare medical/non-medical staff to the appropriate bodies.