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Take care of all your medical needs easily, with the new Healthway Medical App.

GP Tele-Consultation
via the Healthway Medical App

Healthway Medical’s GP clinics now offer online tele-consultation for your convenience! Consult with our doctors from the comfort and safety of your home, with our easy-to-use platform.

If you need medication, we deliver directly to your doorstep! Stay home and stay safe, let us help you.

Convenient

If going to the clinic isn't possible, you can consult with your doctor anytime, anywhere!

Reliable

Our caring and experienced doctors whom you usually see at the clinic, are now online to help with all your concerns.

Comprehensive

Everything you need in one place - consultation, medication delivery, prescription refills.

How does it work?

Pricing

FAQs

Tele-Consultation

Our video consultation service is suitable for patients with non-emergency illnesses.

Common Illnesses: Fever, Cough, sore throat, or laryngitis, Diarrhoea, Vomiting, Flu, Cold, Sinusitis, Rash and skin conditions, Cold sores, Headache, Giddiness / Dizziness and Red eye

Chronic Conditions: Diabetes, Hypertension, Hyperlipidemia, and other secondary diseases which may arise from the chronic disease conditions mentioned the above (e.g. Ischemic Disease, Peripheral Artery Disease etc.)

 

The doctor will assess your history, current symptoms, and any other available information to determine if your condition is suitable for a video consultation.

Video consultation with medication delivery – $20

Delivery surcharge – $10 

*Price excluding GST

Currently, our platform accepts online payment via VISA, MasterCard, and AMEX.

No. Our service is real-time. You can select your preferred doctor and proceed with the consultation.

The service is available Mon – Fri, 8:30am – 9:00pm.

The services offered through our platform are non-refundable.

Unfortunately, at this point, the service cannot be offered outside Singapore.

Please create a separate account for your family member. 

Yes. After the video consultation, the referral letter will be sent to you by email, if the doctor has issued them.

Yes. After the video consultation, an electronic medical certificate will be sent to you by email, if the doctor has issued one for you.

Yes. Your visit details will all be available under the “Visits” section in the app.

Major insurance companies may provide plans that cover medical consultations through video call.

Please check with your insurance provider if your plan covers this.

  • For self-collection, please proceed to the clinic assigned to you during their opening hours.
  • Bring along your NRIC/FIN card or passport for authentication purposes. This is to ensure that the medication package is collected by the correct patient.
  • Upon collection of your medication package, do check to ensure that the name on the medication package is correct.

Important note:
1. The Clinic reserves the right not to release the medication package if the authentication steps mentioned above fail.
2. Do head down to the clinics within 7 working days from the date of purchase, failing which, the medication will be discarded. No refunds will be given for discarded medications.

Once your consultation is complete, you will be charged the final amount to your credit card. If there is medication prescribed, these will be delivered to you.

You will be able to resume the video call with the doctor through the app.

We ensure all data is safe and secure by using industry standard security technology and practices to safeguard your accounts from any unauthorised access. This means that each time you access the App and enter your log on details, you will be securely connected to our servers.

Medication Delivery

Medication refill and Delivery – $15

Delivery surcharge – $10 

*Price excluding GST 

All items or services provided are non-exchangeable nor refundable

Our delivery timings are Monday to Friday between 10am–10pm.

There will be no delivery on Saturdays, Sundays, Public Holidays, and eve of the following major Public Holidays – New Year, Chinese New Year, Christmas.

We deliver anywhere to a valid local address within mainland Singapore, excluding restricted zones, offshore islands and secured areas.

An additional fee of $6 will be charged for delivery to Jurong island and Sentosa.

In-Clinic Registration via the Healthway Medical App

To help make the registration process in our clinics more seamless and hassle-free, we’ve developed a quick and easy way for repeat patients to register during their visit.

How does it work?

  • When you enter the clinic, scan the QR code displayed at the registration counter, using your Healthway Medical App.
  • Once you’ve scanned the code, your details will be automatically registered in the system, it’s that simple!
  • Our staff will do a secondary check to confirm your identity, after which you can proceed to consult with the doctor.
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